Returns Policy

Every Hooked is carved by hand and checked before it ships. If something is wrong with your piece when it arrives — a defect, a finish issue, hardware that fails — write to us. We'll repair, replace, or refund. You don't have to fight for it.

What we cover

• Defects in the wood, the finish, or the hardware (rings, split rings, hooks) that were present when the piece arrived.
• Damage during shipping. We pack every order ourselves. If the box arrives damaged, send us a photo before opening it.
• A piece that doesn't match the photos or description on the product page.

What we don't cover

• You changed your mind after the piece shipped. Each Hooked is hand-carved and unique — once it's on its way, we can't resell it as new. If you want to return a piece that simply isn't right for you, we can take it back on a case-by-case basis. Reach out first.
• Sale and discounted items are final.
• Pieces that have been fished, used, or modified.

How returns work

• You have 30 days from the date you received the order to start a return.
• Email us at hello@hookedlurestudio.com or send a DM to @hooked.lurestudio. Include your order number and a photo of the issue. We usually reply within 24 hours.
• Once we confirm the return, ship the piece back in its original packaging. Return shipping costs are the customer's responsibility.
• Refunds are processed to the original payment method within 14 days of us receiving the piece.

Our promise

Every piece is carved, finished, packed, and shipped by hand. If something goes wrong with your Hooked, you'll be talking to the person who made it. We're not a warehouse, and we don't have a returns department. We have a workshop, and we stand behind what leaves it.